Response Explorer

Find the conversations your Personas had, and read every reply in context.

The Response Explorer in your Back Office searches the conversations of the selected project. Pick a period, add filters if you need them, then open a conversation to read its replies and the settings behind each one.

Search period

• Up to 31 days per search. Both the first and the last day count, so any calendar month fits in one search. The date fields never let you pick a wider range: when you move one date too far, the other follows to keep the range within 31 days. Under the dates, a counter shows how many days the current range covers.
• The last 60 days. Older replies no longer appear in search results.
• Days in UTC. A search covers whole days, counted in UTC.
• No dates with an ID. With a User Profile ID or a Persona Profile ID, you can leave both dates empty: the search then covers the last 60 days. Dates you set still follow the 31-day limit.

Older links and saved filters

A link or a saved filter can hold a range wider than 31 days, if it was made before the limit. When you open it, the range keeps its end date and starts 30 days earlier. A short note under the dates tells you the range was shortened, until you change a date.

Both dates are required

A search needs a start date and an end date, and the end date can't be before the start date. A search doesn't run until both dates are set.