When replyParameters.multipleMessagesPerReply is enabled (either per request or at the project configuration level), AI replies can be split into multiple shorter messages instead of a single long one. For example, instead of sending:
Hey Anthony! How are you this morning? I’m exhausted, didn’t sleep well, it’s way too hot lately 🥵
The system might send:
Hey Anthony! How are you this morning?
I’m exhausted, didn’t sleep well, it’s way too hot lately 🥵
This feature is designed to improve readability and make conversations feel more natural and dynamic.

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How it works

  • When activated, replies may be split. It’s not systematic. Several generation strategies and a level of randomness are involved.
  • Messages are always sent in order.
  • By default, messages are sent instantly, one after another.
  • A new message is sent only after the previous one has been successfully delivered.

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Managing message pacing

If you want a more natural pacing (instead of instant bursts), you should manage the timing between messages. There are two options:
  1. Use our built-in delay system via replyParameters.replyTypingDelay (recommended). You can choose between NORMAL or FAST delays.
  2. Handle the delay yourself on your side.
When using our delay system:
  • Each message is preceded by an answer.processing event (so you can show a typing indicator).
  • Then a pause is applied.
  • Then the message is sent.
Message order is always preserved. Note that every message sent has its own answer.created event.