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To ensure seamless integration and efficient data synchronisation, it is necessary for you to implement the Profile Cloning Endpoint on your end. This endpoint will serve as a critical connection point, enabling us to retrieve your profiles data when required. Your endpoint must implement the Profile Endpoint OpenAPI webhook specification.
Always include the timeZone field, especially on the persona profile. The Persona reads the current local time from its own profile’s timeZone. If it’s omitted, the Persona falls back to UTC, leading to wrong time-of-day references in conversation (e.g. “who’s chatting at 4am?” when it’s actually 6am for the user). Use an IANA time zone name such as Europe/Paris.