Guides
Billing & Invoices
What each line of your invoice means, and where to find your prices.
Your invoices are on the Invoices page of your dashboard. Your unit prices and your volume discount tiers are on the pricing page.
Invoice lines
Each line is one service, named as on your pricing page: Chat Model 2 - Smart, Chat Model 2 - Pro, Photo Analyses, Video Analyses, Voice Message Analyses, Smart Translations, Soul Engine Activation, and so on. A line shows how many were billed, the unit price, and the total.
A few lines need a word of explanation:
| Line | What it is |
|---|---|
| Free Replies | The extra messages of a reply split into several messages. They cost nothing; the invoice shows what they would have cost. See Multiple Messages per Reply. |
| Core Guardian Alerts | Smart replies that carried a stop reason. On Pro the same replies appear as Free Core Guardian Alerts, at no cost. See Core Guardian. |
| Volume discount | Shown under the line it applies to, with its percentage. The percentage depends on your average daily volume of that service over the invoice period; your tiers are on the pricing page. |
| One Time Adjustment | A one-off charge or credit, sometimes with a note that explains it. |